How to Ship on Vestiaire Collective: Complete Shipping Guide

Understanding Vestiaire Collective's Shipping System

Vestiaire Collective is a unique platform that prioritizes buyer confidence by authenticating items before they're shipped to the buyer. As a seller, your role is to ship your item to Vestiaire's authentication center using a prepaid label provided by the platform. This process is a bit different from many other reselling platforms but is essential for selling luxury items.

Shipping Labels and Fees

When you sell an item on Vestiaire Collective, the platform generates a prepaid shipping label that you'll use to send the item to their authentication center. This label is essential as it also tracks the shipment progress. You don’t have to worry about shipping costs as they are covered by the buyer, but keep in mind the commission fee structure: 12% on items over €100, and up to 25% on items under €50.

Supported Carriers

Vestiaire Collective partners with several major carriers. Depending on your location, you might use different services. In the US, the choices are typically USPS, UPS, and FedEx, while in the UK, you might use Royal Mail, Hermes, or DPD. Each carrier has its own pros and cons.

Carrier	Pros	Cons
USPS / Royal Mail	Widespread network, affordable for small packages	Slower delivery times, limited tracking
UPS / Hermes	Reliable, good tracking, fast delivery	Higher cost for small items
FedEx / DPD	Fast service, great customer support	Expensive, especially for international shipments

Step-by-Step Guide: Printing and Attaching a Shipping Label

1. Access the Label: Once your item is sold, Vestiaire will notify you and provide a download link to your shipping label.
2. Print the Label: Use a standard printer. Ensure that the label is printed on white paper with no cuts or marks that could obstruct the barcode.
3. Prepare the Package: Securely pack the item (see packaging tips below) and ensure the label is firmly attached. Use clear tape to secure the label onto your box or envelope.
4. Drop-off: Take your package to the carrier's drop-off location or schedule a pickup if available in your area.

Packaging Tips by Item Type

Proper packaging not only protects your items but also enhances the buyer's unboxing experience.

• Clothing: Use poly mailers for soft items. Add tissue paper for a professional touch.
• Fragile Items: Use bubble wrap and place items in a sturdy box. Fill any voids with packing peanuts.
• Electronics: Original packaging is best. If unavailable, use bubble wrap and a snug box.
• Shoes: Keep them in the original box, then place them in a slightly larger shipping box to prevent damage.

Common Shipping Mistakes

Even experienced sellers can make mistakes. Here are some common errors and how to avoid them:

• Incorrect Weight: Ensure your scales are accurate. Overestimating weight can lead to unnecessary costs.
• Late Shipment: Ship within the timeframe specified by Vestiaire to avoid penalties.
• Tracking Issues: Always use the provided label to ensure tracking is accurate.

Handling Shipping Problems

Despite best efforts, problems can arise. Here's how to handle common issues:

• Lost Packages: Contact the carrier with your tracking number for investigation. Vestiaire can assist if the item was lost en route to their center.
• Damaged Items: Document the damage with photos and contact Vestiaire support.
• Claims: If a claim is necessary, gather all evidence and contact the carrier promptly.

Tips for Reducing Shipping Costs

While Vestiaire covers shipping costs, efficient packaging can help avoid any unexpected charges:

• Right-Sizing Packages: Use the smallest box that fits your item safely.
• Free Supplies: Check carrier sites for free boxes and envelopes.
• Discounts: Use platform offers or check with carriers for any seasonal discounts.

For accurate listings and setting buyer expectations, check out ListingGenie for tips on creating detailed and precise product listings.

FAQ

1. How soon do I need to ship my item?

   Ship within 5 days of the sale to avoid cancellation.

2. What if I lose my shipping label?

   Contact Vestiaire support to reissue the label.

3. Can I use my own packaging?

   Yes, but ensure it's sturdy and appropriate for the item type.

4. Who pays for shipping issues or returns?

   The buyer covers initial shipping, but for issues, Vestiaire handles disputes and resolutions.

5. How do I track my shipment?

   Use the tracking number on your Vestiaire dashboard or carrier’s site.

6. What if the buyer disputes the authenticity?

   Vestiaire’s authentication service minimizes this risk, but they handle all disputes.