How to Ship on Etsy: Complete Shipping Guide

Understanding Etsy's Shipping System

As an Etsy seller, mastering the shipping process is crucial to your success. Etsy requires sellers to arrange their own shipping, and offers discounted USPS labels to make the process smoother. Implementing a free shipping guarantee for orders over $35 can significantly boost your search ranking. With Etsy's international presence, you can reach buyers in the US, UK, EU, and beyond, making it important to understand international shipping as well.

Generating and Printing Shipping Labels

Printing a shipping label on Etsy is straightforward. Once an item sells, go to your Shop Manager, click on "Orders & Shipping," and select the order you want to ship. Click "Get shipping labels" and fill in the necessary details like package weight and dimensions. Etsy’s system will automatically calculate the shipping cost based on these inputs and the buyer's location. After purchasing the label, print it using a standard printer or a thermal label printer, and attach it to your package.

Supported Carriers and Costs

Carrier	Domestic Rates (US)	International Rates
USPS	Starts at $3.50 for First-Class under 16 oz	Starts at $14 for First-Class International
UPS	Starts at $9 for Ground	Varies significantly by weight and destination
FedEx	Starts at $10 for Ground	Higher starting rates than USPS; often faster

For UK sellers, Royal Mail, Hermes, and DPD are popular choices with varying rates.

Packaging Tips for Different Items

Clothing

• Use padded envelopes for single items.
• Consider poly mailers for bulkier clothing, as they're lightweight.

Fragile Items

• Double-box fragile items, using bubble wrap and packing peanuts.
• Use "Fragile" stickers to caution handlers.

Electronics

• Use anti-static bags for sensitive electronics.
• Ensure a snug fit within the box to prevent shifting.

Shoes

• Use shoe boxes placed inside a slightly larger shipping box.
• Stuff shoes with tissue paper to maintain shape during transit.

Common Shipping Mistakes and Solutions

Avoiding shipping errors is key to maintaining a positive Etsy reputation. Here are some common pitfalls:

• Incorrect package weight: Always weigh your packages accurately before purchasing labels to avoid postage due issues.
• Late shipments: Set realistic processing times in your listings and stick to them.
• Tracking issues: Use carriers that provide reliable tracking information and always input the tracking number into Etsy.

Handling Shipping Problems

Shipping issues can occur, but handling them professionally is crucial. If a package is lost, contact the carrier to initiate a claim and communicate with your buyer to find a mutually acceptable resolution, such as a replacement or refund. For damaged items, request photos from the buyer and file a claim with the carrier. Keep buyers informed to maintain trust.

Reducing Shipping Costs

• Right-sizing packages: Use the smallest possible package to save on shipping costs.
• Free supplies: Use free boxes from USPS or other carriers.
• Etsy discounts: Take advantage of Etsy's discounted labels to reduce costs.

Using ListingGenie for Accurate Shipping Expectations

Setting clear shipping expectations is essential. ListingGenie helps craft precise listings that outline your shipping policies, handling times, and costs, which can prevent misunderstandings and improve customer satisfaction.

FAQs about Shipping on Etsy

• How do I offer free shipping? Set your item price to include shipping or use Etsy’s free shipping tool for orders over $35.
• Can I change the shipping carrier after a sale? Yes, but communicate any changes with the buyer to ensure they receive tracking information.
• What should I do if a buyer claims an item wasn't delivered? Check tracking, contact the carrier, and communicate openly with the buyer to resolve the issue.
• How can I ship internationally affordably? Use USPS First-Class International or similar cost-effective options and clearly state international shipping times.
• What if I overcharge for shipping? Consider refunding the difference to build goodwill and keep customers happy.